Adam Ahmad

I am a ServiceNow Architect with over 10 years of experience in multi-instance platform engineering, specializing in domain-separated architectures, scoped app governance, and cross-cloud discovery. My expertise includes Glide scripting, Flow Designer extensibility, IntegrationHub custom spokes, and CI/CD with GitOps. I have a proven track record in secure API architecture, CMDB service modeling, and end-to-end GRC/SecOps/HRSD automation aligned with NIST and ITIL v4.

In my current role at Semaphore Partners, I have built scoped apps with restricted API exposure and designed zero-trust integration for Splunk/SecOps. I implemented a CMDB tagging engine for Azure/AWS and developed context-aware ACL evaluators using Glide Runtime roles. My experience at KPMG as a Senior ServiceNow Consultant allowed me to deliver ITOM solutions and engineer HRSD flows, further enhancing my skills in integration and automation.

Throughout my career, I have consistently focused on delivering high-quality solutions that meet client needs. My technical skills span core development and scripting, ITSM, ITOM, GRC, and various integration methods. I am passionate about leveraging technology to drive efficiency and innovation in service management.