Looking for a job

ada fatima

@adafatima

Message

I'm building an HR career through UK recruitment, candidate onboarding, and international customer service at Alorica.

India

Message

What I'm looking for

I'm looking for an HR opportunity where I can apply my recruitment, communication, CRM, and employee engagement skills while growing my career in Human Resources. I'm ready to relocate.

I'm building my Human Resources career through full-cycle recruitment for UK clients at Grantly Company, where I sourced candidates, conducted initial interviews, supported onboarding, and maintained ATS and recruitment records. I collaborated with UK hiring managers and stayed current on Right to Work, visa, and GDPR requirements.

At Alorica, I resolve US customer queries through inbound and outbound calls, document interactions in CRM systems, and work toward SLA, AHT, quality, and CSAT targets. My BBA studies and campus event work have strengthened my communication, conflict resolution, engagement, and coordination skills.

Experience

Work history, roles, and key accomplishments

Current

International Voice Process

Current

Alorica

Aug 2026 - Present (2 months)

Handled international voice process, resolving US customer queries via inbound/outbound calls with professionalism and empathy. Achieved first-call resolution and managed CRM documentation while adapting to US night shifts.

CRM Conflict Resolution Customer Engagement Multitasking AHT Data Privacy