Bincy Daniel

Answered customer inquiries and grievances over the phone, email, or chat for the products and services. Provided timely resolutions to customer issues.

Handled HR onboarding operations within a shared services model for UK and Ireland hires, ensuring a seamless new joiner experience in partnership with regional recruitment teams. Managed background verification, monitored hiring pipelines, and maintained consistent updates to hiring managers and stakeholders. Addressed client and candidate queries promptly to ensure a high-quality candidate exper

Managed end-to-end talent acquisition for Junior, Mid, and Senior-level roles across diverse industries such as IT/ITES, Retail, FMCG/FMCD, Manufacturing, Building Materials, Real Estate, and Healthcare, including recruitment for clients in the UAE market. Oversaw the complete recruitment lifecycle, from sourcing and screening to selection and onboarding, ensuring a seamless hiring experience for

Managed end-to-end HR processes for the contact center comprising over 100+ employees. Served as the single point of contact for Recruitment, Training & Induction, New Joiner Orientation, Employee Relations, Payroll, Vendor Management, and General Administration.

Responsible for over 80+ Contact Center employees for Recruitment and Selection, Pre-Screening of candidates, Onboarding and New Joiner Induction and orientation. Handled Exit formalities, HR Induction, Training coordination, Payroll, and Vendor management.

Successfully sourced and hired top talent across 14 countries in APAC, Europe, and the US, strengthening global teams. Led end-to-end recruitment processes for shared services, efficiently filling critical roles through strategic sourcing, screening, and offer negotiations. Designed and executed targeted recruitment strategies, ensuring successful placements in IT, Finance, HR, and Executive Suppo

Responsible for servicing US clients in Mid Atlantic and New England region regarding their banking accounts. Coordinated with different departments on resolving transaction errors, and promoting products and services.