Khadija Bahrouni

I am a Learning and Quality Specialist at Booking.com, where I actively participate in customer and client listening programs to identify needs and expectations. My role involves monitoring the quality of incoming communications, determining performance weaknesses, and establishing solutions for improvement. I take pride in ensuring compliance with our quality systems and identifying opportunities for process enhancement. My analytical skills allow me to generate insightful reports that drive our team's success.

Previously, I served as a Customer Service Agent at PayPal, where I maintained a positive and professional attitude while responding to customer inquiries across various channels. My commitment to customer satisfaction earned me recognition as the best agent in the MENA region for two consecutive years. I also mentored new hires, sharing my knowledge and experience to enhance their integration into the team.