I am looking for a job where I can add value immediately while I continue to learn and grow within the company
Achiri Tangu
@achiritangu
Technical Support Engineer with skills in DevOps, IT Automation, Database Engineering and Analytics
CameroonWhat I'm looking for
I am efficient, innovative and highly motivated Technical Support Engineer and Database Engineer with valuable experience in assisting customers with various hardware and software related issues.
I am passionate about improving processes and have excellent interpersonal skills and the ability to communicate concisely at all levels of an organization. I am skilled in providing in depth technical support to clients at Tier 2 level ensuring 99% of issues are solved without transferring to Tier 3.
I am a positive thinking professional who pays great attention to detail and strives for success with ambition while remaining professional and focused.
As someone who is recognized for professionalism, I am seeking this new challenging role as a Technical Support Engineer with Trilogy where my skills and qualifications will add value from the outset, whilst I continue to learn and progress within the profession.
Experience
Operations Lead (Technical Support Engineer)
Diool
Feb 2022 - Present (2 years 4 months)
Provide tier 2 technical support to over 300+ users of the diool application.
Liaise between tier 1 support and the technical team and product teams.
Design and implement new processes for internal operations related to the on-boarding of new users.
Set up guidelines for 1st level of regulatory compliance.
Operations Analyst & Labour Efficiency Manager
cameroon
Dec 2017 - Sep 2021 (3 years 9 months)
Through the management and operation of pre-configured Data Integrity Tools my team and myself were able to identify differences in employee populations and guide HR recruitment strategies. Through this we ensured that the business was perfectly staffed 90% of the time.
Conducted analyses of workforce data using statistical methodologies, and communicated findings and recommendations in a way that
Tech stack
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