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Etape Donaldson

@etapedonaldson

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WordPress & Shopify support specialist focused on reliable technical solutions.

Cameroon

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What I'm looking for

I seek a hands-on support role where I can solve technical problems, improve processes, and collaborate with cross-functional teams while growing in automation, QA, and network maintenance.

I am a results-driven technical support specialist with hands-on experience troubleshooting WordPress sites, automation workflows, and network issues. I combine formal training in software engineering with field and remote support roles to deliver measurable improvements in uptime, error reduction, and customer satisfaction.

Across roles in Cameroon, the Netherlands, and the U.S., I implemented automation with Apps Script, integrated APIs, improved QA processes to cut errors by 90%, and conducted preventive optical fibre maintenance—showing a consistent focus on clear communication, documentation, and practical problem solving.

Experience

Work history, roles, and key accomplishments

Current

Optic Fibre Field Engineer

Current

CamTel

Aug 2024 - Present (1 year 5 months)

Conduct preventive and corrective maintenance on optical fibre networks, troubleshoot alarms to restore services within SLAs, and support network modernization projects to ensure minimal service interruptions.

Transmission Quality Documentation

Quality Assurance Officer

Astria Learning

Feb 2022 - Jul 2024 (2 years 5 months)

Automated payment confirmation workflows and audited LMS processes, collaborated with developers to resolve recurring errors, and achieved a 90% error reduction within six months through process enhancements.

Google Apps Script Google Sheets Zoho Desk Auditing Process Automation Reporting Issue Tracking

WordPress Specialist

FC Urban

Oct 2021 - Mar 2024 (2 years 5 months)

Customized WordPress themes and plugins, integrated Mapbox and Eventbrite APIs for dynamic event features, and optimized responsiveness and accessibility to improve uptime and performance.

WordPress PHP JavaScript HTML CSS Mapbox Events API Responsive Design Performance Optimization

Support Engineer

Adipster Tech Ltd

Aug 2019 - Jun 2020 (10 months)

Provided hardware and software troubleshooting for local and remote users, resolved network connectivity and WordPress automation issues, and maintained documentation to standardize support processes.

Technical Support Windows MacOS Linux Remote Support Documentation