Etape Donaldson
@etapedonaldson
WordPress & Shopify support specialist focused on reliable technical solutions.
What I'm looking for
I am a results-driven technical support specialist with hands-on experience troubleshooting WordPress sites, automation workflows, and network issues. I combine formal training in software engineering with field and remote support roles to deliver measurable improvements in uptime, error reduction, and customer satisfaction.
Across roles in Cameroon, the Netherlands, and the U.S., I implemented automation with Apps Script, integrated APIs, improved QA processes to cut errors by 90%, and conducted preventive optical fibre maintenance—showing a consistent focus on clear communication, documentation, and practical problem solving.
Experience
Work history, roles, and key accomplishments
Optic Fibre Field Engineer
CamTel
Aug 2024 - Present (1 year 5 months)
Conduct preventive and corrective maintenance on optical fibre networks, troubleshoot alarms to restore services within SLAs, and support network modernization projects to ensure minimal service interruptions.
Quality Assurance Officer
Astria Learning
Feb 2022 - Jul 2024 (2 years 5 months)
Automated payment confirmation workflows and audited LMS processes, collaborated with developers to resolve recurring errors, and achieved a 90% error reduction within six months through process enhancements.
WordPress Specialist
FC Urban
Oct 2021 - Mar 2024 (2 years 5 months)
Customized WordPress themes and plugins, integrated Mapbox and Eventbrite APIs for dynamic event features, and optimized responsiveness and accessibility to improve uptime and performance.
Support Engineer
Adipster Tech Ltd
Aug 2019 - Jun 2020 (10 months)
Provided hardware and software troubleshooting for local and remote users, resolved network connectivity and WordPress automation issues, and maintained documentation to standardize support processes.
Education
Degrees, certifications, and relevant coursework
University of Buea, College of Technology
Bachelor of Technology, Computer (Software) Engineering
2015 - 2019
Completed a Bachelor of Technology in Computer (Software) Engineering with coursework in operating systems, networking, and information security.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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