I’ve been honing my Technical Support skills for a many years now and, first and foremost, I’m looking for a position where I can continue to exercise those skills.
hilaire lamenace
@hilairelamenace
Seeking a position in Information Technology as Technical Support Engineer
CameroonWhat I'm looking for
Senior Technical Support Specialist with over 07 years experience supporting multi-platform computer software/hardware, Cloud , Programming, Databases and Data Analytics . Proficient analytical and logical troubleshooting skills as well as able to assess and recommend solutions that facilitate IT business processes.
Experience
Technical Support Specialist
Cameroon Telecommunications
Nov 2017 - Dec 2022 (5 years 1 month)
I was Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
L2 Technical Support Engineer
SFR
Apr 2016 - Oct 2017 (1 year 6 months)
I joined SFR's Support team to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner.
Tech stack
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