Abu Hossain
@abuhossain
I resolve Windows, Microsoft 365, endpoint, and network issues across Tier 1 and Tier 2 support.
CanadaWhat I'm looking for
I've supported independent clients and New Trizons Information Technologies by resolving Windows, Linux, Microsoft 365, user-account, endpoint, and network-access issues. I consistently handled 20–30 Tier 1 and Tier 2 incidents weekly while maintaining 95%+ SLA compliance.
I've configured, imaged, and deployed 50+ desktops, laptops, and peripherals, while monitoring server availability and applying updates. My hands-on labs cover Windows Server 2019, Active Directory, DNS, DHCP, VLANs, routing, switching, firewall controls, and MikroTik routers.
Experience
Work history, roles, and key accomplishments
IT Support Specialist
Abu Mohammed Independent IT Support Service
Feb 2024 - Present (2 years 7 months)
Provided remote Tier 1 and Tier 2 support for Windows, Microsoft 365, user accounts, applications, email, printers, peripherals, and network connectivity. Configured endpoints, applied updates, and maintained service records.
Education
Degrees, certifications, and relevant coursework
Fairleigh Dickinson University
Master of Administrative Science, Administrative Science
2024 -
Pursuing a Master of Administrative Science degree at Fairleigh Dickinson University, Vancouver campus.
New Trizons Information Technologies
Graduate Diploma, Information Technology
2018 - 2020
Completed a Graduate Diploma in Information Technology from New Trizons Information Technologies.
National University
Bachelor of Arts, Computer Science
2003 - 2008
Earned a Bachelor of Arts in Computer Science from National University, Bangladesh.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
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