Prabhjot Singh
@prabhjotsingh5
I resolve Tier 1 and Tier 2 IT support and network issues.
CanadaWhat I'm looking for
I've provided Tier 1 remote technical support at Gatestone & Co., resolving software, account-access, device-connectivity, and basic network issues through phone and digital channels. I handle 40–50 customer requests daily, document resolutions, prioritize incidents by severity and impact, and escalate complex cases through closure.
Previously, I delivered Tier 2 support at Parexel and supported enterprise network infrastructure at Works Delight. My work includes Windows, macOS, Microsoft 365, Active Directory, DNS, DHCP, VPNs, virtualization, network monitoring, and SLA-based incident management.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Gatestone & Co.
Jul 2023 - May 2026 (2 years 10 months)
Provided Tier 1 remote technical support through phone and digital channels, resolving software, account-access, device-connectivity and basic network issues. Handled approximately 40-50 customer requests daily while maintaining service quality and meeting established response and resolution procedures.
Education
Degrees, certifications, and relevant coursework
Conestoga College
Post-Graduate Certificate, Applied Network Infrastructure and System Administration
2022 - 2023
Post-Graduate Certificate in Applied Network Infrastructure and System Administration, covering networking, system administration, and virtualization.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Job categories
Skills
Interested in hiring Prabhjot?
You can contact Prabhjot and 90k+ other talented remote workers on Himalayas.
Message PrabhjotGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
