Open to opportunities

Adamson Ahmed

@adamsonahmed

Message

I resolve user hardware, software, account, network, and VoIP issues across Microsoft environments.

Canada

Message

What I'm looking for

I'm looking for a technical support or IT operations role where I can resolve user and infrastructure issues, support Microsoft environments, document solutions clearly, and collaborate with IT teams on technology projects.

At CarePartners, I provide Level 1 and Level 2 technical support to more than 300 employees, resolving hardware, software, Microsoft 365, account, printer, mobile device, and network issues. I build and deploy Windows devices, manage Active Directory and Microsoft 365 accounts, and keep Jira incidents documented through resolution.

I've also supported Windows, Linux, Azure, Intune, networking, and 3CX VoIP systems at Uplink Communication, and I bring patient, clear customer support experience from Marriott. I enjoy helping users solve day-to-day technical problems while creating documentation that makes support easier for everyone.

Experience

Work history, roles, and key accomplishments

Current

IT Technical Support Specialist

Current

CarePartners

Provided Level 1 and Level 2 technical support to over 300 employees, troubleshooting hardware, software, Microsoft 365, user accounts, printers, mobile devices, and network issues. Managed incidents and service requests through Jira, set up accounts and equipment for new employees, and maintained hardware inventory.

Education

Degrees, certifications, and relevant coursework

triOS College

Diploma, Information Technology

Diploma in Information Technology Administrator (Cloud) with studies in Windows Server, Active Directory, Microsoft 365, networking, Linux, cloud technologies, security, automation, IT service management, and project management.