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Arvind Mishra

@arvindmishra

IT Support Technician with expertise in technical support and networking.

Canada
Message

What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to work on challenging IT projects.

I am an IT Support Technician with a strong background in delivering Tier 1 and Tier 2 technical support. Currently, I work at Ace Acumen Academy, where I diagnose and resolve a wide range of hardware, software, and networking issues. My role involves maintaining and upgrading various devices, ensuring system integrity through security patches, and managing IT inventory for efficient asset allocation.

Throughout my career, I have streamlined help desk operations to enhance response times and user satisfaction. I take pride in mentoring junior staff and training team members on support processes. My technical skills include proficiency in Active Directory, Windows Server, and various programming languages such as HTML5 and JavaScript. I am also pursuing my Cisco Certified Network Associate (CCNA) certification, which reflects my commitment to continuous learning and professional development.

Experience

Work history, roles, and key accomplishments

AA
Current

IT Support Technician

Ace Acumen Academy

May 2022 - Present (3 years 1 month)

As an IT Support Technician, I provide Tier 1 and Tier 2 technical support, resolving hardware, software, and networking issues. I maintain and upgrade IT assets, manage inventory, and streamline help desk operations. Additionally, I mentor junior staff and contribute to IT project planning, ensuring system integrity through security updates and effective network configurations.

Education

Degrees, certifications, and relevant coursework

St. Clair College logoSC

St. Clair College

Diploma, Information Technology

2021 - 2022

Grade: 3.8

Activities and societies: Appointed Team Leader for multiple group projects and final class presentation.

Completed a Diploma in Information Technology with a GPA of 3.8. Relevant coursework included Microsoft Office 365, Technical Communication, Help Desk, Networking, JavaScript Programming, System Configuration, and Network Security. Led a capstone project to design and estimate the complete IT infrastructure for a fictional company with 200 employees, focusing on network architecture, hardware/soft

HS

Hariana Senior Secondary School

Senior Secondary Certificate, General Education

2016 - 2018

Completed senior secondary education with a strong academic record, awarded 'Excellent Student' for scoring 90% or higher in all examinations.

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