Arvind Mishra
@arvindmishra
IT Support Technician with expertise in technical support and networking.
CanadaWhat I'm looking for
I am an IT Support Technician with a strong background in delivering Tier 1 and Tier 2 technical support. Currently, I work at Ace Acumen Academy, where I diagnose and resolve a wide range of hardware, software, and networking issues. My role involves maintaining and upgrading various devices, ensuring system integrity through security patches, and managing IT inventory for efficient asset allocation.
Throughout my career, I have streamlined help desk operations to enhance response times and user satisfaction. I take pride in mentoring junior staff and training team members on support processes. My technical skills include proficiency in Active Directory, Windows Server, and various programming languages such as HTML5 and JavaScript. I am also pursuing my Cisco Certified Network Associate (CCNA) certification, which reflects my commitment to continuous learning and professional development.
Experience
Work history, roles, and key accomplishments
IT Support Technician
Ace Acumen Academy
May 2022 - Present (3 years 1 month)
As an IT Support Technician, I provide Tier 1 and Tier 2 technical support, resolving hardware, software, and networking issues. I maintain and upgrade IT assets, manage inventory, and streamline help desk operations. Additionally, I mentor junior staff and contribute to IT project planning, ensuring system integrity through security updates and effective network configurations.
Education
Degrees, certifications, and relevant coursework
SCSt. Clair College
Diploma, Information Technology
2021 - 2022
Grade: 3.8
Activities and societies: Appointed Team Leader for multiple group projects and final class presentation.
Completed a Diploma in Information Technology with a GPA of 3.8. Relevant coursework included Microsoft Office 365, Technical Communication, Help Desk, Networking, JavaScript Programming, System Configuration, and Network Security. Led a capstone project to design and estimate the complete IT infrastructure for a fictional company with 200 employees, focusing on network architecture, hardware/soft
Hariana Senior Secondary School
Senior Secondary Certificate, General Education
2016 - 2018
Completed senior secondary education with a strong academic record, awarded 'Excellent Student' for scoring 90% or higher in all examinations.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
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