I am looking for a remote Customer Support or Technical Support role that offers opportunities for growth, continuous learning, and the chance to make a meaningful impact by helping customers solve problems effectively.
Looking for a job
Abubakar Tanko
@abubakartanko
Customer-focused IT support professional skilled in troubleshooting, communication, CRM tools, and delivering excellent customer service.
NigeriaWhat I'm looking for
Customer-focused professional with experience in IT support and technical troubleshooting. Skilled in communication, problem-solving, CRM tools, and customer service. Passionate about helping customers, resolving issues efficiently, and delivering a positive customer experience.
Experience
Work history, roles, and key accomplishments
FR
Current
Customer Support Intern
Freelance Remote
Jan 2024 - Present (2 years 5 months)
Handled customer inquiries via email and chat using Zendesk and Slack, ensuring timely support and issue resolution. Managed scheduling with Calendly and ticketing with HubSpot, collaborating with Google Docs and Monday.com.
Current
Computer Technician
Hilal ICT Solutions
Aug 2022 - Present (3 years 10 months)
I troubleshoot computer softwares, make installations, and repair damaged parts of the hardware
HS
Current
IT Support Technician
Hilal ICT Solutions
Jul 2022 - Present (3 years 11 months)
Diagnosed and repaired hardware issues through replacements and upgrades while installing, configuring, and maintaining essential software and operating systems. Supported clients with technical troubleshooting, performance optimization, and virus removal.
Education
Degrees, certifications, and relevant coursework
HS
HMS Secondary School
Secondary School, Secondary Education
Completed secondary education at HMS Secondary School in Kaduna, graduating in August 2024.
NS
NNPC Staff School
Secondary School, Secondary Education
Completed education at NNPC Staff School in Kaduna in August 2018.
Bayero University Kano
Bachelor's Degree, Cyber security
2024 -
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
NigeriaAuthorized to work in
Salary expectations
1k-2k USD
Social media
Job categories
Skills
CommunicationHTMLCSSPythonTechnical SupportHardware Software Installation And TroubleshootingCustomer SupportIT SupportProblem SolvingEmail SupportZendeskHubSpotMonday.ComCalendlySlackCustomer ServiceInstallationVirus RemovalSystem ConfigurationPerformance OptimizationMicrosoft OfficeGoogle WorkspaceTechnical TroubleshootingDynamicGmailGoogle Docs Remote
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