Ibrahim SACCA
@ibrahimsacca
J’améliore la satisfaction client grâce au support multicanal, au suivi des commandes et à l’optimisation des processus.
FranceWhat I'm looking for
J’ai traité plus de 100 demandes clients par semaine en freelance, sur email, chat et messagerie instantanée, tout en améliorant la satisfaction client de 15 % grâce à un accompagnement personnalisé, des relances préventives et une écoute active.
J’ai également créé et optimisé des sites WordPress, piloté une stratégie SEO adaptée aux besoins clients et coordonné une équipe de cinq rédacteurs web. J’utilise Zoho, Shopify, Excel et Power BI pour suivre les demandes, gérer les réclamations et produire un reporting fiable.
Experience
Work history, roles, and key accomplishments
Représentant de S&G Group Holding
S&G Group Holding
Jun 2022 - Present (4 years 2 months)
Provided proactive client assistance, handling over 100 requests per week across multiple channels, ensuring high-quality pre- and post-sales service and high customer satisfaction. Documented interactions systematically to improve order tracking, complaint management, and reporting quality.
Représentant de S&S Group Holding
S&S Group Holding
Jun 2022 - Present (4 years 2 months)
Provided proactive client assistance, handling over 100 requests per week across multiple channels, ensuring high-quality pre- and post-sales service and high customer satisfaction. Documented interactions systematically to improve order tracking, complaint management, and reporting quality.
Création & Gestion de Sites Web + Support Client + SEO
Freelance
Jan 2017 - Jul 2021 (4 years 6 months)
Managed creation, management, and optimization of WordPress websites, including full webmastering from launch to technical maintenance. Developed custom SEO strategies based on client needs and provided regular customer support, collecting requests and adapting SEO accordingly.
Education
Degrees, certifications, and relevant coursework
ESTIAM
Master, Information Systems
2019 - 2021
Pursued a Master's degree in Information Systems and Project Management.
Availability
Location
FranceAuthorized to work in
Job categories
Skills
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