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TC@teresachowdhury
Customer Success Manager dedicated to driving client satisfaction and growth.
BangladeshI am a Customer Success Manager with a proven track record in managing enterprise accounts and driving customer satisfaction. At IdeaScale, I successfully managed a portfolio of over 20 enterprise accounts, achieving an impressive 81% renewal rate and upselling significant add-ons to clients. My focus on client engagement and retention has led to a 15% year-over-year increase in platform engagement, demonstrating my commitment to fostering long-term relationships and ensuring clients realize the full value of our solutions.
Throughout my career, I have developed and executed onboarding strategies that have streamlined processes and reduced friction for clients. My experience at Merchant Bay allowed me to onboard over 200 apparel manufacturers, significantly expanding our supplier network. I thrive in collaborative environments, working closely with product and engineering teams to enhance user experience and address client needs effectively. My analytical skills enable me to identify patterns in customer feedback, leading to actionable improvements that enhance overall customer satisfaction.
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Work history, roles, and key accomplishments
IdeaScale
Aug 2023 - Present (2 years 3 months)
Managed a portfolio of 20+ enterprise accounts across North America, Europe, and APAC, responsible for a $450K ARR book of business. Successfully renewed 21 out of 26 assigned accounts, achieving an 81% renewal rate and securing high-risk clients like ING, Yamaha Corporation, and MSF.
Merchant Bay
Jan 2023 - Present (2 years 10 months)
Onboarded over 200 apparel manufacturers, including 30+ LEED certified sustainable factories, to the Merchant Bay platform. Developed a commission-based onboarding strategy for fashion designers, driving over $20k in new GMV within the first quarter.
MyAlice
May 2021 - Present (4 years 6 months)
Secured clients generating $2,000 MRR within 9 months and built a strong sales pipeline through cold outreach, boosting sales by 30%. Collaborated with Customer Success to reduce quarterly churn rate from 43% to 18%.
Degrees, certifications, and relevant coursework
BPBachelor of Business Administration (BBA), Marketing
Grade: 3.65
Completed a Bachelor of Business Administration with a major in Marketing. Achieved a CGPA of 3.65, demonstrating strong academic performance in business principles and marketing strategies.
IGCSE & IAL, Science
Activities and societies: Daily Star Awardee for high achievement.
Studied Science-based subjects, including Accounting, as part of the IGCSE and IAL curriculum. Recognized with the Daily Star Award for high achievement, indicating strong academic performance.
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