Arshil Azim
@arshilazim1
I build scalable customer operations that improve retention, support performance, and partner engagement.
BangladeshWhat I'm looking for
At Avian BPO & IT, I lead a 10-member customer operations team and build scalable support workflows, quality standards, and operational performance practices.
I engineered a centralized AI-driven Intercom infrastructure that deflected over 50% of Tier 1 workflows, helping scale support while reducing operational overhead. I also manage affiliate marketing operations for 50+ B2B partners, from onboarding and asset distribution to performance tracking.
Across Avian BPO & IT and SEBPO, I've managed international client relationships, CRM administration, customer communications, reporting, escalations, and lifecycle processes. I use Power BI dashboards to monitor CSAT, SLA compliance, response performance, and process gaps, then turn those insights into operational improvements.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Avian BPO & IT
Aug 2023 - Present (3 years 1 month)
Directed a 10-member customer operations team, engineered an AI-driven Intercom infrastructure that deflected over 50% of Tier 1 workflows, and managed affiliate marketing operations for 50+ B2B partners.
Sales & Client Success Manager
Avian BPO & IT
Jun 2022 - Aug 2023 (1 year 2 months)
Managed international client relationships through structured onboarding, account coordination, and lifecycle management, and administered CRM systems to track customer interactions and operational insights.
Customer Operations Executive
SEBPO
Oct 2019 - May 2022 (2 years 7 months)
Managed customer communication processes, operational documentation, and reporting activities for international accounts.
Education
Degrees, certifications, and relevant coursework
University of Dhaka
Master of Science, School Psychology
Grade: 3.26/4.00
Completed a Master of Science in School Psychology at the University of Dhaka with a CGPA of 3.26 out of 4.00.
University of Dhaka
Bachelor of Science, Psychology
Grade: 2.84/4.00
Completed a Bachelor of Science in Psychology at the University of Dhaka with a CGPA of 2.84 out of 4.00.
Availability
Location
BangladeshAuthorized to work in
Salary expectations
Skills
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