Able God

Managed 4-5 concurrent live chat sessions using Zendesk, handling 60-80 customer inquiries daily. Achieved a 96% CSAT score and reduced average response time by 15% through efficient use of macros and shortcuts.

Made outbound calls to introduce products, generated and qualified leads, and delivered compelling sales pitches. Met monthly sales targets and maintained CRM records.

Presented and sold products to customers, managed store layout, and supervised staff. Achieved sales targets and maintained positive customer relationships.

Handled mobilisation, evaluation, and verification of clients. Registered new members, documented clients and guarantors, and managed installment collection and default recovery.

Engaged with customers, displayed product knowledge, and made cold calls. Met daily targets, submitted sales reports, and recruited and trained new canvassers.

Evaluated marketing strategies to discover new ways for businesses to engage customers. Suggested improvements in social media and email marketing, and managed branding and client engagement.

Maintained sales records, answered customer queries, and prioritized sales tasks. Developed strong customer relationships and maintained a database of prospective clients.

Conducted tutorials to build students' reading skills and lectured on Commerce, Office Practice, and Accounting. Supervised attendance and organized a seminar on education and health.

Worked directly with clients, recommended products, and responded to inquiries. Developed a new process for customer relations that increased satisfaction, and maintained sales records.

Bachelor of Science in Industrial Relations and Personnel Management from Lagos State University, completed in 2014.

Completed 'O' Levels GCE through the West African Examination Council (WAEC) at Ilupeju Senior Secondary School.

Earned a School-leaving Certificate from Nusar-ud-deen Primary School.