Nancy Wahba

Handled customer inquiries and complaints via live chat, investigated issues, and used CRM systems to manage interactions and support tickets. Escalated complex issues and maintained records of communications and resolutions.

Managed logistics operations, tracked shipments, and ensured timely delivery. Handled customer inquiries, coordinated with drivers, and implemented process improvements.

Managed recruitment, onboarding, performance management, and employee relations. Administered benefits and maintained employee data records.

Handled administrative requests, organized appointments, planned meetings, and prepared reports. Acted as point of contact between department heads and senior management.

Handled customer orders, coordinated with shipping companies, and followed up with customers. Supervised administrative staff and managed office supplies.

Handled customer complaints, provided solutions, and followed up on interactions. Supervised a team of six employees and prepared reports on accomplished calls.

Provided support and technical needs for other processes. Followed up with internal and external customers and tracked order history to resolve concerns.

Managed employees and led day-to-day responsibilities. Ensured customer satisfaction and prepared financial reports for the branch.

Reviewed contract documents and ensured accuracy. Audited commissions of paid bills by resellers.

Completed a program covering CV writing and interviewing.

Completed a course on the basics of human resources.

Completed English courses at the American University in Cairo.

Completed a program covering communication skills, CV writing, presentation, interviewing, and customer service.

Bachelor of Science in Tourism and Hotels with a major in Tour Guidance.

Completed a human resources programme.