At Teleperformance Nigeria, I provide remote customer support for a global client, resolving service inquiries across multiple operational workflows. I document customer interactions accurately and work with internal teams to investigate concerns.
At Konga Online Shopping Ltd, I assisted customers with product inquiries, purchases, and post-purchase support, and processed and tracked merchant orders. I also resolved customer complaints with a 95% satisfaction rate.
As an Audit Intern at Ben Adekagun & Co, I assisted with financial audit reviews and checked invoices and financial records for accuracy and compliance. My HND and ND in Accountancy inform my understanding of financial records and processes.
