Mike Onime

Delivered real-time support via chat and email for wallet funding, transaction delays, and KYC onboarding, improving customer satisfaction and aiding product improvements through trend reporting.

Managed inbound/outbound patient calls for scheduling and intake, verified insurance and referrals, and handled complex therapy cases to ensure accurate onboarding and care coordination.

Audited customer service interactions, provided coaching to agents, and analyzed satisfaction trends to recommend process improvements and maintain quality benchmarks.

Provided multi-channel customer support, delivered first-contact resolutions, and liaised with internal teams to resolve complaints and improve product understanding.

Implemented logistics plans, managed communication with retail outlets, and maintained stock records to ensure on-time deliveries and improved client relationships.

Handled multi-channel e-commerce support for order tracking, refunds, and returns, delivering first-contact resolutions in a high-volume environment.

Maintained inventory records, conducted stock reconciliations, and coordinated with operations using SAP to ensure accurate product and packaging material tracking.

Reviewed and edited daily footage to meet broadcast standards, coordinated editing workflows, and collaborated with production teams to deliver polished television content.

Grade: Second Class

Completed a Bachelor of Science in Economics with a second-class degree, focusing on economic theory and quantitative analysis.

Completed West African Senior School Certificate, covering secondary-level subjects and examinations.

Completed primary education and obtained the First School Leaving Certificate.