Mike Onime
@mikeonime
Customer support specialist with strong QA, logistics, and finance operations experience.
What I'm looking for
I am a customer support specialist with broad experience across fintech, e-commerce, healthcare scheduling, and logistics, delivering real-time multi-channel support, first-contact resolutions, and quality assurance for remote teams. I have a B.Sc. in Economics and proven skills in transaction investigations, KYC guidance, CRM tools (Zendesk, Intercom), and SAP-supported inventory control.
My background includes auditing and coaching agents to raise service standards, managing logistics and inventory for retail operations, and supporting high-volume customer interactions with accuracy and empathy. I am goal-driven, reliable, and focused on continuous professional growth and contributing measurable improvements to operations and customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
LemFi
Mar 2024 - Present (2 years)
Delivered real-time support via chat and email for wallet funding, transaction delays, and KYC onboarding, improving customer satisfaction and aiding product improvements through trend reporting.
Customer Support Representative
ATI Physical Therapy
Jan 2024 - Mar 2025 (1 year 2 months)
Managed inbound/outbound patient calls for scheduling and intake, verified insurance and referrals, and handled complex therapy cases to ensure accurate onboarding and care coordination.
Quality Control Analyst
Newedge Finance
Dec 2022 - Jan 2024 (1 year 1 month)
Audited customer service interactions, provided coaching to agents, and analyzed satisfaction trends to recommend process improvements and maintain quality benchmarks.
Customer Support Representative
Newedge Finance
Jul 2021 - Dec 2022 (1 year 5 months)
Provided multi-channel customer support, delivered first-contact resolutions, and liaised with internal teams to resolve complaints and improve product understanding.
Logistics Officer
Fruity Life Enterprise
Apr 2021 - Jul 2021 (3 months)
Implemented logistics plans, managed communication with retail outlets, and maintained stock records to ensure on-time deliveries and improved client relationships.
Customer Support Representative
Jumia Nigeria
Oct 2020 - Apr 2021 (6 months)
Handled multi-channel e-commerce support for order tracking, refunds, and returns, delivering first-contact resolutions in a high-volume environment.
Inventory Control Officer
Ardova PLC
Jun 2019 - Jun 2020 (1 year)
Maintained inventory records, conducted stock reconciliations, and coordinated with operations using SAP to ensure accurate product and packaging material tracking.
Assistant Film Editor
TNT Television
Jan 2019 - Jun 2019 (5 months)
Reviewed and edited daily footage to meet broadcast standards, coordinated editing workflows, and collaborated with production teams to deliver polished television content.
Education
Degrees, certifications, and relevant coursework
Institute Supérieur De Formation Professionelle (ISFOP University)
Bachelor of Science, Economics
2012 - 2016
Grade: Second Class
Completed a Bachelor of Science in Economics with a second-class degree, focusing on economic theory and quantitative analysis.
Homat Comprehensive College
West African Senior School Certificate, Secondary Education
2005 - 2011
Completed West African Senior School Certificate, covering secondary-level subjects and examinations.
Kith & Kin Nursery and Primary School
First School Leaving Certificate, Primary Education
1999 - 2005
Completed primary education and obtained the First School Leaving Certificate.
Availability
Location
Authorized to work in
Job categories
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