Open to opportunities

Abi Osman

@abiosman

Results-driven executive assistant and support services leader with strong operational and community engagement experience.

United Kingdom

Message

What I'm looking for

I seek a professional role combining executive support and service delivery where I can drive operational improvements, engage stakeholders, and contribute to community-focused outcomes.

I am a results-driven, adaptable professional with extensive experience delivering executive support, service delivery management, and community engagement within policing. I excel at managing complex calendars, coordinating high-level briefings, and handling sensitive correspondence with discretion and efficiency.

I have led support teams, overseen recruitment and complaint resolution, and used data analysis to drive continuous improvement and service enhancements. My background includes secondments as Executive Assistant to the Borough Commander and Service Delivery Manager, where I supported strategic planning and performance monitoring.

Recognised for leadership and community service, I hold awards and commendations for professionalism and collaboration. I bring strong organisational, communication, and problem-solving skills and seek roles where I can contribute operational excellence, stakeholder engagement, and a customer-focused approach.

Experience

Work history, roles, and key accomplishments

Current

Team Leader – Support Services

Current

Metropolitan Police Service

Jul 2015 - Present (10 years 4 months)

Led and supervised a support team handling high volumes of customer and internal inquiries, improved service quality through data-driven training, and managed recruitment and complaint resolution to meet performance standards.

Team Leadership Customer Service Recruitment Data Analysis Performance Management HR Policies

Executive Assistant (Secondment)

Metropolitan Police Service

Sep 2022 - Nov 2024 (2 years 2 months)

Provided executive support to the Borough Commander, coordinated complex calendars and confidential correspondence, and prepared strategic briefings and high-level meeting materials to support decision-making.

Executive Support Briefing Preparation Administrative Support Event Coordination

Service Delivery Manager (Secondment)

Metropolitan Police Service

May 2023 - Sep 2023 (4 months)

Collaborated with senior leaders to enhance service responsiveness and quality, used performance metrics to identify improvements, and led projects to deliver targeted service enhancements.

Service Delivery Performance Monitoring Project Management Data Analysis Stakeholder Engagement Process Improvement Cross Functional Collaboration

Information & Communications Manager

Metropolitan Police Service

Jan 2012 - Jul 2015 (3 years 6 months)

Managed FOI responses and media inquiries, developed communication strategies to enhance community engagement, and maintained partnerships with local authorities and community organisations.

Media Relations Communications Strategy Community Engagement Stakeholder Management Report Writing Public Affairs

Gangs Intelligence & Community Lead

Metropolitan Police Service

Jan 2009 - Jan 2012 (3 years)

Prepared intelligence reports and analysed gang-related crime trends, organised community outreach events, and represented the service at Gold Group meetings during critical incidents.

Intelligence Analysis Community Engagement Report Writing

Operations & Duties Manager

Metropolitan Police Service

Mar 2000 - Jan 2009 (8 years 10 months)

Supervised operational teams, coordinated resource allocation and deployments, and produced management reports and financial analyses to optimise resource use and support strategic decisions.