Abiodun Oluwabunmi
@abiodunoluwabunmi
Customer Support Team Lead in banking who handled 100+ daily escalations across 4–5 branches at Sterling Bank.
NigeriaWhat I'm looking for
At Sterling Bank, I handled more than 100 customer calls daily, resolving questions about accounts, transactions, and banking services.
I owned escalations from 4–5 branches and resolved more than 100 cases per day by working with branch and back-office teams.
I onboarded new staff and trained them on work processes and professional workplace etiquette. I also prioritized a high-volume queue and kept customers updated until their cases were closed.
I documented cases from first contact through resolution and followed banking regulations and data-privacy standards in every interaction. I completed a Project Management Course in 2026.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Sterling Bank
Sep 2021 - Sep 2026 (5 years)
Handled 100+ customer calls daily, resolving inquiries on accounts, transactions, and banking services. Owned escalations from 4-5 branches, resolving 100+ cases per day by working with branch and back-office teams.
Education
Degrees, certifications, and relevant coursework
Project Management Course
Project Management Course, Project Management
2026 -
Completed a project management course in 2026.
Ekiti State University
2009 - 2015
Attended Ekiti State University from 2009 to 2015.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
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