Open to opportunities

Abimbola Siyanbola

@abimbolasiyanbola

I’m a relationship-driven customer success and consultative sales professional who turns every conversation into lasting trust.

Nigeria

Message

What I'm looking for

I’m looking for a fully remote-capable role where I can own the end-to-end client experience—nurture leads, resolve issues calmly, and use CRM tools to build long-term relationships and retention.

I’m relationship-first across consultative sales, customer relationship management, and compassionate client care. I own conversations end-to-end—from cold outreach and lead nurturing through follow-up and retention—building trust that lasts beyond a single interaction.

Across roles in remote and in-person support, I’ve handled accounts, inquiries, and complaints with a calm, solutions-first approach. I adapt communication to the moment, read hesitation or needs with emotional intelligence, and stay persistent without being pushy.

I work comfortably in CRM and workflow tools, maintaining detailed records and pipeline clarity to keep follow-ups moving. I’ve used Salesforce Essentials, Asana, and Google Workspace, and I communicate through phone, email, and live chat.

My experience also brings a steady, empathetic client-care mindset from healthcare and caregiver work. Whether supporting daily living needs or resolving customer issues, I focus on reliability, de-escalation, and keeping people informed—so they feel understood and supported.

Experience

Work history, roles, and key accomplishments

Current

Personal Support Worker

Current

Sahad Hospital

Jan 2025 - Present (1 year 6 months)

Builds and maintains trusted relationships with clients and families by adapting communication and care to individual needs. Manages medication schedules, daily living support, and basic emergency response, providing consistent emotional support and companionship.

Client Relationship Management Emotional Support Companionship

Cold Caller

Mercy Corps (USA)

Mar 2025 - Apr 2026 (1 year 1 month)

Conducts outbound calls introducing humanitarian programs to individuals and businesses using persuasive, consultative communication. Nurtures previously generated leads and donor inquiries through personalized multi-touch follow-up while maintaining organized call records.

Outbound Calling Consultative Sales Lead Nurturing Multi Touch Follow Up Pipeline Management Persuasion

Customer Support Agent

Polaris Bank

Jan 2023 - Feb 2025 (2 years 1 month)

Resolves account-related inquiries and complaints, including failed transactions and discrepancies, using a calm, solutions-first approach. Guides customers through account opening and servicing while keeping accurate records of interactions and follow-ups.

Complaint Resolution Customer Support Account Services Account Opening

Caregiver

Kefat Medical Centre

Feb 2021 - Dec 2024 (3 years 10 months)

Provides person-centered, empathetic care while keeping clients and families informed on care plans. Coordinates communication across residents, families, and fellow caregivers to support changing circumstances.

Person Centered Planning Empathetic Care Coordination Dignity Based Support

Live Chat Support Officer

Living Faith

Jan 2021 - Dec 2022 (1 year 11 months)

Manages real-time live chat inquiries by providing accurate information and guidance to users seeking support. Resolves issues related to event registration, online services, and donations while maintaining records of interactions and follow-up items.

Live Chat Support Online Services Donations Interaction Follow Up Tracking

Customer Service / Sales Rep

Bubblingbee International

Mar 2017 - Nov 2021 (4 years 8 months)

Coordinated monthly sales operations including forecasting, priority-setting, and opportunity management alongside technical teams to grow key accounts. Achieved relationship-based sales wins, maintained a pipeline database, and performed post-sale follow-up to ensure customer satisfaction and gather feedback.

Sales Operations Forecasting Opportunity Management Post Sales Customer Feedback

In-House Caregiver (Volunteer)

Home of the Elderly

Jan 2014 - Apr 2016 (2 years 3 months)

Provided personalized social, mental, and physical support to elderly clients, including those with Alzheimer's and Parkinson's. Coordinated medication schedules and reminders to support consistent wellbeing.

Elderly care Social Support Alzheimer Parkinson'S Medication Reminders

Customer Services Officer

Skye Bank Nigeria PLC

Jan 2008 - Apr 2013 (5 years 3 months)

Opened and managed customer accounts while resolving complaints and gathering feedback to improve service. Negotiated vendor and distributor contracts to support product distribution and delivered relationship-focused service to strengthen customer loyalty.

Customer Account Management Complaint Resolution Service Improvement Feedback