Open to opportunities

Abigail Nwani

@abigailnwani

I resolve customer enquiries, process payments, and build repeat business across retail, education, healthcare, and e-commerce.

Nigeria

Message

What I'm looking for

I'm looking for a customer service, customer support, sales, billing, or administrative role where I can resolve enquiries, support customers across multiple channels, manage accurate records and payments, and contribute to smooth daily operations.

I've supported customers at Jumia Nigeria, Outreach Specialist Hospital, RoomXIX, and Eunandy Learning Centre, handling enquiries, orders, payments, billing, appointments, records, complaints, and follow-up. I use clear communication across phone, WhatsApp, email, and in-person service to keep daily operations running smoothly.

In my online retail business, I manage customer enquiries, orders, inventory, deliveries, after-sales support, and social media promotion. I enjoy building positive customer relationships that encourage repeat business.

Experience

Work history, roles, and key accomplishments

Current

Self-Employed

Current

Online Retail Business

Jan 2024 - Present (2 years 8 months)

Managed day-to-day customer enquiries through WhatsApp, phone and email. Processed customer orders and payments accurately, resolved concerns, and provided after-sales support.

Customer Service Order Processing Inventory Management Social Media