Miracle Joseph
@miraclejoseph
I manage customer inquiries, Shopify orders, delivery follow-ups, and digital support across WhatsApp and e-commerce channels.
NigeriaWhat I'm looking for
I'm currently supporting customers remotely at Dr 9ja Store, handling WhatsApp inquiries and complaints, processing Shopify orders, and following up on deliveries to resolve delays or missing items.
I've also supported an online fashion brand with order processing, waybills, delivery coordination, and clear communication between customers and delivery personnel. I keep detailed customer and order records while helping make purchasing and delivery processes run smoothly.
At De M's Fitness Centre, I assisted walk-in clients, managed appointments and payments, followed up with customers, and resolved concerns professionally in a busy environment.
My administrative support experience strengthened my documentation, coordination, multitasking, and day-to-day operations skills. I'm focused on prompt, professional support that creates a seamless customer experience across digital channels.
Experience
Work history, roles, and key accomplishments
Customer Support Representative
Dr 9ja Store
Jan 2026 - Present (8 months)
Handled customer inquiries and complaints via WhatsApp, processed orders on Shopify, and followed up on deliveries. Managed customer onboarding and tracked feedback to improve satisfaction.
Education
Degrees, certifications, and relevant coursework
University of Jos
Bachelor of Science, Zoology
Graduated with a Bachelor of Science in Zoology in 2023.
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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