Abigail Israel

I’m a Customer Service Representative with over three years of experience delivering exceptional customer support across the beauty, luxury retail, and hospitality industries. I handle customer inquiries and complaints through phone, email, chat, and in-person interactions, always focused on clear communication and fast resolution.

In my current role with a skincare brand, I respond via phone, email, WhatsApp, and social media; process orders, returns, exchanges, and refund requests; and maintain accurate customer records in internal systems. I also coordinate with logistics and sales teams to resolve delivery and order issues, then follow up to ensure complete issue resolution and satisfaction.

Previously, I supported luxury leather care customers and served as a hotel Front Desk Representative, managing check-in/check-out, reservations, and guest concerns while maintaining organized records. I bring strong problem-solving, active listening, and attention to detail, and I’m passionate about contributing to remote customer support teams.