Abigail Heck
@abigailheck
Tech-savvy customer service representative with a passion for learning.
United StatesWhat I'm looking for
I am a highly motivated individual with a strong background in customer service and administrative support. My experience spans various roles where I have honed my skills in handling customer inquiries, resolving issues, and providing exceptional service. I thrive in fast-paced environments and am always eager to learn new technologies and processes that enhance my efficiency.
Throughout my career, I have successfully managed high volumes of inbound and outbound communications, ensuring that customer needs are met promptly and accurately. My time at CoVetrus and Chewy has equipped me with valuable skills in Salesforce, secure payment processing, and effective communication with veterinary clinics and pet owners. I take pride in my ability to resolve customer issues with a 90% satisfaction rate and maintain low average handling times.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
CoVetrus
Sep 2024 - Present (10 months)
Handled inbound and outbound calls and emails from veterinarian clinics and pet owners, providing information on prescription status, refills, shipping schedules, and pricing. Processed prescription refills and addressed missing or unclear information, while investigating issues like claim denial or delivery delays.
Customer Service Representative
Chewy
Dec 2020 - Present (4 years 7 months)
Managed high-volume inbound and outbound calls and emails from veterinarian clinics and pet owners. Coordinated with clinics to obtain approvals, resolve issues, and clarify instructions, while updating clinic and customer records.
Teacher
Taylor Tots
Aug 2018 - Present (6 years 11 months)
Supervised children aged three months to 10 years in a structured, nurturing environment. Developed and led daily lesson plans and age-appropriate activities, and managed facility opening and closing procedures.
Education
Degrees, certifications, and relevant coursework
Meade County High School
High School Diploma, General Studies
Completed high school education at Meade County High School, gaining foundational knowledge across various subjects. Focused on developing essential academic and life skills.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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