Looking for a job

Tracey Roberts

@traceyroberts

Message

I support customers and families with clear communication, accurate records, and practical problem resolution.

United States

Message

What I'm looking for

I'm seeking a remote customer service position where I can use clear communication, problem-solving, Salesforce, and customer support skills to contribute to an excellent customer experience.

I've supported families at K12 Stride with enrollment documentation, onboarding, Salesforce account activities, and clear guidance on eligibility and application procedures. I focus on accurate records and responsive support that helps customers understand their next steps.

Across Piedmont Healthcare, PetSmart, and Truett’s Luau, I've assisted patients, families, and customers in fast-paced settings. I bring patience, transaction accuracy, de-escalation, and professional communication to every customer interaction.

Experience

Work history, roles, and key accomplishments

Patient Transporter

Piedmont Healthcare

Jan 2023 - Dec 2025 (2 years 11 months)

Provided professional, compassionate support to patients and families throughout their hospital experience. Coordinated transfers, discharges, and appointments while managing multiple priorities.

Patient Care Communication Skills Coordination Safety Procedures Teamwork

Customer Service Representative

K12 Stride

Jan 2022 - Dec 2022 (11 months)

Assisted families with enrollment documentation and onboarding for online public school programs. Used Salesforce to support customer information and account-related activities.

Salesforce Data Entry Customer Support Documentation Communication Skills

Cashier / Sales Associate

PetSmart

Jan 2020 - Dec 2022 (2 years 11 months)

Provided friendly and efficient customer service while assisting customers with purchases, questions, returns, and product needs. Processed customer transactions accurately and balanced cash drawers.

Customer Service Cash Handling Transaction Processing Communication Skills problem resolution

Cashier

Truett's Luau

Jan 2018 - Dec 2019 (1 year 11 months)

Delivered friendly customer service by greeting guests, answering questions, and accurately taking food orders. Processed customer transactions and handled payments accurately.

Customer Service Cash Handling Order Processing Communication Skills Teamwork