Annah Ndungi

Led frontline support teams across outsourced global accounts in hospitality, online travel, e-commerce, and delivery sectors. Improved KPI performance through structured coaching, feedback, and development, and served as overnight operations point of contact.

Delivered high-quality support to a global customer base across multiple channels. Achieved strong customer satisfaction scores through efficient issue resolution and service excellence.

Supervised daily floor operations to ensure customer satisfaction. Trained and mentored staff on product knowledge and service etiquette, and managed escalated customer issues.

Designed and implemented lesson plans tailored to student needs. Conducted assessments to monitor and improve student performance, and organized extracurricular activities.

Promoted and sold automotive spare parts to clients. Built relationships with regular customers to drive repeat business and resolved customer complaints efficiently.

Inspected fresh produce to ensure compliance with quality standards. Monitored packaging processes for accuracy and consistency, and prepared detailed reports on quality issues.

Developed interactive lesson plans for preschool learners. Organized classroom activities to stimulate early learning and fostered a supportive environment for children.

Diploma in Aeronautical Engineering with coursework in communication systems, leadership, and problem-solving.

Certificate in Microsoft Office Applications, proficient in MS Word, Excel, PowerPoint, and Outlook.

Grade: C

Kenya Certificate of Secondary Education with a grade of C, emphasizing Mathematics, English, and Geography.

Kenya Certificate of Primary Education.