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Abidin Said

@abidinsaid

Message

Senior ServiceNow developer specializing in Glide APIs, Flow Designer, and integrations.

United States

Message

What I'm looking for

I seek a Senior Platform/ServiceNow role focused on integration, automation, and secure, scalable platform development with strong CI/CD and performance practices.

I am a Senior ServiceNow Developer with over nine years of hands-on experience delivering end-to-end platform solutions across ITSM, ITOM, ITBM, HRSD, and CSM. I build scalable scoped applications, design secure architectures, and optimize platform performance using Glide APIs, Flow Designer, IntegrationHub, and CI/CD pipelines.

My work includes developing complex Service Portal widgets with AngularJS and Bootstrap, creating scripted REST/SOAP integrations with Azure DevOps, Jira, and Teams, and automating workflows with Flow Designer, Subflows, and custom Actions. I lead performance tuning, query optimization, and transaction profiling to ensure enterprise-grade reliability.

I hold ServiceNow certifications (CSA, CIS, CAD), ITIL v4, and a Bachelor's in Computer Science. I value secure, maintainable solutions, strong testing and deployment practices, and continuous improvement through automation and observability.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

CisPoint

Jan 2023 - Present (2 years 11 months)

Developed and maintained custom scoped applications and Service Portal widgets, designed REST/SOAP integrations with Azure DevOps, Jira, and Teams, and implemented CI/CD pipelines to automate deployments and improve platform reliability.

AngularJS Flow Designer Jenkins REST APIs Service Portal CI CD

ServiceNow Developer

Trianz

Jun 2019 - Dec 2022 (3 years 6 months)

Customized core ITSM modules and CMDB, developed scripted REST integrations using OAuth and certificates, and designed Flow Designer automations and Performance Analytics dashboards to support operational needs.

ITSM Business Rules OAuth Flow Designer Performance Analytics Automation

ServiceNow Developer

OSIbeyond

Jun 2016 - May 2019 (2 years 11 months)

Implemented ITSM configurations including Catalog Items and Record Producers, developed client-side scripts and ACLs, managed CMDB classes and discovery schedules, and automated administrative operations with scheduled jobs.