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AS@abidinsaid
Senior ServiceNow developer specializing in Glide APIs, Flow Designer, and integrations.
United StatesI am a Senior ServiceNow Developer with over nine years of hands-on experience delivering end-to-end platform solutions across ITSM, ITOM, ITBM, HRSD, and CSM. I build scalable scoped applications, design secure architectures, and optimize platform performance using Glide APIs, Flow Designer, IntegrationHub, and CI/CD pipelines.
My work includes developing complex Service Portal widgets with AngularJS and Bootstrap, creating scripted REST/SOAP integrations with Azure DevOps, Jira, and Teams, and automating workflows with Flow Designer, Subflows, and custom Actions. I lead performance tuning, query optimization, and transaction profiling to ensure enterprise-grade reliability.
I hold ServiceNow certifications (CSA, CIS, CAD), ITIL v4, and a Bachelor's in Computer Science. I value secure, maintainable solutions, strong testing and deployment practices, and continuous improvement through automation and observability.
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Work history, roles, and key accomplishments
CisPoint
Jan 2023 - Present (2 years 10 months)
Developed and maintained custom scoped applications and Service Portal widgets, designed REST/SOAP integrations with Azure DevOps, Jira, and Teams, and implemented CI/CD pipelines to automate deployments and improve platform reliability.
Trianz
Jun 2019 - Dec 2022 (3 years 6 months)
Customized core ITSM modules and CMDB, developed scripted REST integrations using OAuth and certificates, and designed Flow Designer automations and Performance Analytics dashboards to support operational needs.
OSIbeyond
Jun 2016 - May 2019 (2 years 11 months)
Implemented ITSM configurations including Catalog Items and Record Producers, developed client-side scripts and ACLs, managed CMDB classes and discovery schedules, and automated administrative operations with scheduled jobs.
Degrees, certifications, and relevant coursework
Bachelor of Science, Computer Science
Bachelor's degree in Computer Science focused on foundational computing principles and software development.
Software and tools used professionally
United StatesYou can contact Abidin and 90k+ other talented remote workers on Himalayas.
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