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Gravin Saeed

@gravinsaeed

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Senior ServiceNow Developer & Architect driving scalable ITSM, ITOM, HRSD, and CMDB solutions.

United States

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What I'm looking for

I seek senior technical roles where I can design and lead ServiceNow platform architecture, integrations, and automation, in collaborative, Agile environments that value governance and scalable solutions.

I am a Senior ServiceNow Developer and Architect with 10 years of experience designing, customizing, and implementing end-to-end ServiceNow solutions across ITSM, ITOM, HRSD, CSM, and CMDB.

I specialize in JavaScript, Glide API, Flow Designer, Service Portal (AngularJS), and integrations using REST/SOAP, OAuth2.0, and SSO/SAML to build secure, scalable enterprise-grade solutions.

I have led architecture, data model and CI class design, platform governance, upgrade planning, and automation efforts that improved CMDB accuracy, streamlined workflows, and reduced manual effort across large organizations.

I mentor junior developers, enforce architectural standards, and apply ITIL, SDLC, and Agile best practices to deliver maintainable, reusable ServiceNow applications and platform improvements.

Experience

Work history, roles, and key accomplishments

Current

Senior ServiceNow Developer

Current

Edison & Black

Oct 2022 - Present (3 years 2 months)

Led architecture, design, and development of multi-module ServiceNow solutions across ITSM, ITOM, HRSD, CMDB and CSM, automating cross-department workflows and guiding platform governance. Designed scalable data models, ACL frameworks, and integrations (REST/SOAP, OAuth, IntegrationHub), improving automation and maintainability.

ServiceNow Flow Designer JavaScript ServiceNow Integration Hub Service Portal ACLs Orchestration

Senior ServiceNow Developer

SOFtact Solutions, LLC

Jun 2018 - Sep 2022 (4 years 3 months)

Developed custom ServiceNow applications, automation workflows, and advanced integrations (REST/SOAP, OAuth, SAML) while optimizing Service Portal components and improving CMDB accuracy through discovery and transform maps. Delivered features in Agile sprints and collaborated with product owners and SMEs.

ServiceNow JavaScript RESTful Services Service Portal SAML Flow Designer Transform Maps Agile

ServiceNow Developer

Tire44 Technologies, Inc.

Jun 2016 - May 2018 (1 year 11 months)

Configured ITSM modules (Incident, Problem, Change, Request, Asset), built client/server scripts, scheduled jobs and integrations using REST/SOAP and MID Server, and managed admin tasks (update sets, cloning, import sets) to streamline operations and support service catalog workflows.

ServiceNow ITSM Glide Scripting RESTful Services Import Sets Administration

Java Developer

MobiChord

May 2015 - May 2016 (1 year)

Developed Java-based web applications using MVC and OO design, implemented backend logic and RESTful endpoints, and worked on SQL-based data integration and unit testing to support enterprise features and platform modernization.