Open to opportunities

Abid Hossain Chowdhury

@abidhossainchowdhury

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Motivated technical support agent with a passion for customer service.

Zimbabwe

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What I'm looking for

I am looking for a role that allows me to grow, collaborate, and enhance user experiences.

I am a motivated and results-driven professional with a strong background in technical support and customer service. Over the past few years, I have honed my skills in troubleshooting, problem-solving, and providing exceptional user experiences. My experience as a Technical Support Agent at Teleperformance Canada allowed me to diagnose and resolve customer technical issues effectively while maintaining clear communication and documentation. I take pride in guiding customers through solutions and ensuring their satisfaction.

In my role as a Customer Service Representative at Nordia Inc, I further developed my ability to assist customers with various inquiries, from service activations to billing support. My commitment to continuous learning and improvement has equipped me with the tools to excel in fast-paced environments. I am eager to contribute to a forward-thinking company where I can collaborate with a high-performing team and help deliver outstanding service.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Nordia Inc

Jun 2023 - Feb 2025 (1 year 8 months)

Provided comprehensive customer support, resolving inquiries related to mobile, internet, and TV services, including account management and billing. Assisted customers with new service activations, plan changes, and offered upgrades or alternative plans to reduce cancellations. Accurately documented all customer interactions and service requests in the CRM system.

Customer Support Billing Support CRM Systems Communication Conflict Resolution Sales Data Entry

Field Service Technician

Bell Canada

Mar 2021 - Jul 2024 (3 years 4 months)

Performed on-site installations, repairs, and preventative maintenance for telecommunications equipment. Conducted thorough troubleshooting and diagnostics to resolve service issues, ensuring optimal system performance. Provided direct customer support during visits, documenting all work performed and adhering to safety protocols.

Troubleshooting Customer Support Documentation Inventory Management Diagnostics

Technical Support Agent

Teleperformance Canada

Jan 2021 - Apr 2023 (2 years 3 months)

Diagnosed and resolved customer technical problems via multiple channels, guiding users through step-by-step solutions. Accurately logged customer interactions and technical issues in CRM systems, updating knowledge bases and FAQs. Identified and escalated complex issues to higher-tier support, ensuring timely resolution and customer satisfaction.

Troubleshooting CRM Systems Documentation Escalation Management Technical Support Problem Solving Communication

Education

Degrees, certifications, and relevant coursework

Unknown

Advanced Diploma, Mechanical Engineering and Technology

Activities and societies: Courses included: Engineering mathematics, Physics, Chemistry, Introduction to mechanical engineering, CAD, Engineering mechanics, Thermodynamics, Fluid mechanics, Solid mechanics, Material Science, Dynamics of machinery and many more.

Completed an Advanced Diploma in Mechanical Engineering and Technology. Coursework included Engineering mathematics, Physics, Chemistry, Introduction to mechanical engineering, CAD, Engineering mechanics, Thermodynamics, Fluid mechanics, Solid mechanics, Material Science, and Dynamics of machinery.

Online Bootcamp

Certificate, Customer Service

Activities and societies: Covered Customer Service Fundamentals, Communication and Soft Skills, Problem-Solving and Critical Thinking, Technology and Tools, and Time Management and Productivity.

Participated in an online bootcamp focused on becoming a Customer Service Representative. The curriculum covered customer service fundamentals, communication and soft skills, problem-solving and critical thinking, technology and tools, and time management and productivity.