At Transsion Holdings, I support EZ Jobs under the Mobile Internet Department, resolving app issues across multiple channels and coordinating with other departments. I create SOPs and customer retention data in the app, working with the Head of Operations to support its credibility.
Previously, I supported stakeholders and troubleshot product issues at Augmedix LTD. At IntouchCX, I diagnosed iOS and macOS problems and explained solutions to customers; at TTEC Canada, I worked as a Sales Specialist for Verizon.
