Open to opportunities

abhishek pakyntein

@abhishekpakyntein

Message

Experienced Customer Support Executive with technical expertise.

India

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for professional growth.

I am an experienced Customer Support Specialist based in Chennai, with a strong background in both technical and non-technical support. My hands-on expertise in LAN and WAN broadband analysis has equipped me with the skills to evaluate and implement effective technical strategies. I excel at networking with decision-makers, conducting impactful business introductions, and growing a loyal customer base.

Throughout my career, I have been recognized for my excellent communication and presentation skills, as well as my proficiency in CRM and MS Office. My dedication to customer satisfaction is evident in my consistent performance and high retention rates. I have successfully handled technical support for telecommunications, raised tickets, and managed escalations, ensuring that customer issues are resolved efficiently and effectively.

Experience

Work history, roles, and key accomplishments

Senior Customer Support Executive

Hexaware Technologies

Jan 2024 - Present (1 year 4 months)

Provided senior-level customer support for telecommunication and IT services, handling inbound calls and email inquiries. Focused on troubleshooting and ensuring timely follow-ups with customers.

IT Support Telecommunications Inbound Troubleshooting CRM

Medical Records Reviewer

Bandi Informatics

Jan 2023 - Present (2 years 4 months)

Reviewed medical records and managed documentation for various cases. Conducted outbound calls to fix appointments and gather necessary information.

Documentation Outbound Calling Data Entry

Customer Support Executive

Aura BPO Pvt Ltd

Jan 2021 - Present (4 years 4 months)

Provided technical support for telecommunications customers, resolving issues related to LAN and WAN broadband. Handled escalations, raised tickets, and guided customers through troubleshooting processes.

Technical Support Telecommunications Troubleshooting Customer Service Escalation Management Ticketing Systems Broadband Analysis

Education

Degrees, certifications, and relevant coursework

Periyar University, Salem

Master of Science, Customer Support

Experienced Customer Support Executive, technical and non technical specialist based in Chennai with hands-on expertise in LAN, WAN broadband analysis and evaluating the technical strategies. Adept at networking with decision makers, conducting business introductions and growing a customer base.