Vamshi Konda

I’m a Technical Support Executive with 2+ years of experience handling customer issues through chat and email support. I’m skilled in understanding user problems, performing troubleshooting, and providing clear step-by-step solutions with clear communication, patience, and the ability to identify root causes quickly.

At Teleperformance Global Business Private Limited, I delivered end-to-end customer support via live chat for COX Internet, TV, and Telephone service queries in the US market. I troubleshot internet connectivity, Wi‑Fi performance, cable signal, and telephone line services using remote diagnostics, guided customers through modem/router reboot and network configuration, and managed service requests like plan upgrades, device replacements, appointment scheduling, and outage clarifications—while consistently meeting CSAT, AHT, and SalesConversion targets while adhering to quality standards, compliance guidelines, and data security policies. Earlier at Justdial, I supported sales by managing leads and follow-ups, processed orders/contracts/service modifications, maintained customer records in the CRM, and served as an SME—diagnosing and resolving issues through systematic troubleshooting to reduce escalations and improve first-contact resolution.