Abhishek Kumar

I’m a customer operations professional with 5+ years of combined experience across Finance Operations, Customer Service, Data Annotation, CRM Management, and Computer Applications. I focus on delivering reliable support through chat, email, and voice while keeping documentation accurate and organized.

In my Regional Officer role, I managed regional customer operations and financial documentation, handled CRM and finance-related tools, and prepared MIS reports and customer records. I also supported backend verification and documentation processes while maintaining operational targets and customer satisfaction.

Previously as a Customer Service Executive at Amazon India, I resolved customer complaints and escalations using CRM systems and ticket management tools, managed refund processing, and tracked orders. I bring strong data operations skills, including data annotation and documentation, plus excellent multitasking and communication.