At Ienergizer, I managed inbound and outbound voice support and real-time chat for premium US-based fintech banking customers. I evaluated and resolved account anomalies and digital banking discrepancies while maintaining a 100% data accuracy and compliance rating.
As an independent contractor, I conducted digital market research to source, clean, and qualify B2B and B2C leads using commercial web directories. I also managed the digital sales funnel, converting cold leads into active clients through remote pitches and contract negotiations.
At Startek, I handled real-time customer chats and calls for the UK and Ireland regions, supporting customer workflows and rapid turnaround times.
I bring experience in lead generation, digital research, and customer operations, supported by a BBA and a verified typing speed of 50 WPM.
