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Sushil Jaiswal

@sushiljaiswal

Web & Tech Researcher at ProPlus Data who delivered targeted B2B lead pipelines for AWS, Adobe, and Siemens.

At ProPlus Data, I researched web and technical information to improve database accuracy and delivered targeted B2B lead pipelines using Apollo, Lusha, LinkedIn Sales Navigator, and ZoomInfo. I also managed international voice campaigns for clients including AWS, Adobe, StarHub, Siemens, and VMware, qualifying leads and handling follow-ups.

At Amazon, I handled customer inquiries about orders, refunds, and logistics across chat, email, and phone, resolving service issues and documenting cases in the CRM. Earlier, as Operations Manager at Swastika Distribution, I built operational workflows and supervised logistics, inventory control, and shipping setup.

Experience

Work history, roles, and key accomplishments

Web & Tech Researcher

ProPlus Data

Jul 2024 - Jun 2026 (1 year 11 months)

Conducted targeted web and data research to optimize database accuracy for client accounts. Managed international voice campaigns and lead generation for clients including AWS, Adobe, and Siemens.

Apollo Lusha LinkedIn Sales Navigator ZoomInfo Lead Generation BANT Lead Qualification CRM Data Validation Excel

Customer Service Associate

Amazon

May 2023 - Mar 2024 (10 months)

Managed high-volume inbound customer inquiries via chat, email, and phone regarding orders, refunds, and logistics. Resolved service issues and maintained high CSAT scores.

Customer Service CRM Communication Skills Problem Solving SLA

Operations Manager

Swastika Distribution

Sep 2019 - Mar 2020 (6 months)

Built operational workflows for a new distribution venture, including staff training and infrastructure scaling. Supervised logistics, inventory control, and client escalations.

Operations Management Logistics Inventory Control Corporate Trainer Accounting Excel

Education

Degrees, certifications, and relevant coursework

J K Diamonds Institute of Gems & Jewelry

Polished Diamond Graduate Certification, Gems & Jewelry

2018 - 2018

Polished Diamond Graduate Certification from J K Diamonds Institute of Gems & Jewelry, completed in 2018.

Mahavir Swami College of Engineering and Technology

Bachelor of Technology, Engineering

2013 - 2017

Bachelor of Technology (B.Tech) degree from Mahavir Swami College of Engineering and Technology from 2013 to 2017.

Relevel by Unacademy

Certification in Operation Management & Business Administration, Operation Management & Business Administration

2022 -

Certification in Operation Management & Business Administration from Relevel by Unacademy, started in July 2022 and expected to complete in November 2022.