Open to opportunities

Rananjay Singh

@rananjaysingh

Message

I am a senior cloud engineer driving AWS migrations and customer success.

India

Message

What I'm looking for

I seek a senior cloud role focused on AWS migrations, scalable architecture, and customer-facing problem solving. I want collaborative teams, chances to lead automation/AI initiatives, and clear paths for technical growth and impact.

I am a senior cloud and networking engineer with 14+ years of customer-facing experience, specializing in AWS architecture, migrations, and security. I have consistently delivered high satisfaction—including a 4.85/5 customer rating and 90% satisfaction over the past three years—while contributing to the closure of high-value deals.

I led pilots that reduced engineer workload by 33% and introduced AI tools that improved ticket resolution times by 30%. I mentor and hire engineers, produce internal knowledge content, and collaborate with product and migration teams to drive product improvements and smooth cloud migrations.

Experience

Work history, roles, and key accomplishments

Current

Senior Support Engineer

Current

Atlassian India LLP

Feb 2021 - Present (4 years 7 months)

Led migrations of Jira and Confluence from Server to Cloud, resolving migration blockers through AWS troubleshooting and partner collaboration; piloted AI tools that reduced ticket resolution time by 30%. Drove product feedback to engineering and mentored team members to improve customer outcomes.

Cloud Migration AWS Jira Confluence Troubleshooting Customer Success Stakeholder Management

AWS Cloud Support Engineer II

Amazon Internet Services Private Limited

Nov 2015 - Jan 2021 (5 years 2 months)

Resolved complex networking and AWS service incidents across ELB/ALB/NLB, VPC, Route53 and compute services, authored internal guides to accelerate troubleshooting, and trained/hired engineers to improve team capability. Led cost-optimization guidance and supported multiple critical enterprise events.

VPC ELB AutoScaling Cloudwatch Route 53 EC2 Lambda Troubleshooting Cost Optimization

Technical Support Engineer

Citrix R&D India Private Limited

Oct 2012 - Sep 2015 (2 years 11 months)

Supported NetScaler, Access Gateway and CloudBridge deployments, troubleshooting customer configurations and handling level-1 escalations to restore service quickly. Delivered training to customers and internal teams to improve product adoption and reduce repeat incidents.

Gateway Troubleshooting Escalation Management Customer Support Training Networking

Technical Associate

Tech Mahindra

Feb 2010 - Oct 2012 (2 years 8 months)

Performed network planning and provisioning for international operations, coordinated vendor site installations, and evaluated engineering team performance to ensure delivery quality. Supported Nortel-based infrastructure and provided installation support for field activities.

Provision Nortel Site Installation Support Routing OSS

Education

Degrees, certifications, and relevant coursework

University College of Engineering, Punjabi University

Bachelor of Technology, Electronics and Communication

Grade: 67%

Completed Bachelor of Technology in Electronics and Communication from University College of Engineering, Punjabi University, Patiala in July 2009 with 67%.