Abhishek Bhattacharya
@abhishekbhattacharya
Process Associate at Capgemini handling Salesforce cases and supporting Brazil-based customers in Portuguese.
IndiaWhat I'm looking for
At Capgemini, I resolve customer queries, manage cases, and maintain accurate records using Salesforce.
I support Brazil-based customers through written communication in Portuguese and assist team members with guidance and approvals to help streamline processes.
With a Bachelor of Science in Mathematics, I bring analytical thinking to my work. I also hold certificates in Service Desk Executive and Agentic AI.
Experience
Work history, roles, and key accomplishments
Resolve queries efficiently while managing cases and maintaining accurate records using CRM tools like Salesforce. Support Brazil-based customers through clear written communication in Portuguese and assist team members with guidance and approvals.
Education
Degrees, certifications, and relevant coursework
Kazi Nazrul University
Bachelor of Science, Mathematics
Grade: 81.2%
Bachelor of Science in Mathematics Honours from Kazi Nazrul University, completed in 2024 with a percentage of 81.2%.
Raniganj High School (HS)
Higher Secondary Certificate, Science
Grade: 82.4%
Completed Science stream from West Bengal Council of Higher Secondary Education in 2021 with a percentage of 82.4%.
Anudip Foundation
Certificate in Service Desk Executive, Service Desk
Earned a Certificate in Service Desk Executive from Anudip Foundation.
Anudip Foundation
Certificate in Agentic AI, Artificial Intelligence
Earned a Certificate in Agentic AI from Anudip Foundation.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Abhishek?
You can contact Abhishek and 90k+ other talented remote workers on Himalayas.
Message AbhishekGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
