Adyasha Nanda
@adyashananda
Software Associate at Capgemini who handled ServiceNow incidents and service requests, from initial troubleshooting through escalation and follow-up.
IndiaWhat I'm looking for
At Capgemini, I served as an initial point of contact for end users, supporting L1/L2 technical issues and service requests.
I created, categorised, prioritised, updated, and closed tickets in ServiceNow, documenting issues clearly and accurately. I also performed initial troubleshooting and escalated complex incidents to the appropriate resolver groups.
I tracked incidents and service requests against defined SLA timelines and communicated status and next steps to users and relevant teams. I’m interested in customer service, service desk, technical support, KYC operations, and process-support opportunities.
Experience
Work history, roles, and key accomplishments
Served as an initial point of contact for end users, supporting L1/L2 technical issues and service requests. Created, categorised, prioritised, updated, and closed tickets in ServiceNow with clear and accurate documentation.
Education
Degrees, certifications, and relevant coursework
Centurion University of Technology and Management
Bachelor of Business Administration, Finance
2021 - 2024
Pursued a Bachelor of Business Administration with a specialization in Finance, covering financial management and business analysis fundamentals.
Vikash Higher Secondary Education
Class XII, Commerce
Grade: 76%
Completed Class XII in Commerce with 76% marks.
Odisha Adarsh Vidyalaya
Class X, General
Grade: 74%
Completed Class X with 74% marks.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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