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Nikhil pawar

@nikhilpawar1

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Process Support Associate using Excel, AI, and database analysis for accurate support.

India

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What I'm looking for

I’m looking for a Process Support Associate role where I can deliver data-driven, personality-led customer support, use advanced Excel/AI/database analysis to resolve issues accurately, and continuously improve workflows through collaboration and attention to detail.

I’m an Articulate B.Sc. Computer Science graduate (2021) and a Process Support Associate with 2 years of experience supporting customers through accurate account updates, service changes, and timely request handling. At Amazon in Pune, I maintained and updated customer records and case details with compliance, while communicating effectively with team members and supervisors to keep work moving.

I also bring a data-driven mindset and strong problem-solving: I handled 80+ customer requests daily via chat/email/call, resolving order, account, refund, and service change issues with 90%+ accuracy. I collaborate with QA, backend, and escalation teams to troubleshoot complex issues and I’ve identified repetitive customer pain points to suggest workflow updates that cut ticket volume by 8%, backed by my expertise in Microsoft Excel (Pivot Tables, VLOOKUP, complex formulas) and data & AI/database analysis.

Experience

Work history, roles, and key accomplishments

Process Support Associate

Amazon

Handled 80+ customer requests daily via chat/email/call, resolving order, account update, refund, and service-change issues with 90%+ accuracy. Identified recurring customer pain points and proposed workflow updates that reduced ticket volume by 8%, while maintaining compliant case records and collaborating with QA/backend/escalation teams to troubleshoot complex issues.

Customer Support Operations Data Analysis AI Pattern Interpretation Process Improvement Cross Functional Troubleshooting & Escalations