Looking for a job

Abhijith Babu

@abhijithbabu

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I manage e-commerce orders, logistics, and customer support across tickets, chat, and retail service.

India

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What I'm looking for

I'm looking for a customer service or customer support role where I can handle orders, resolve customer issues, coordinate logistics, and contribute to a team while continuing to learn.

I'm currently managing e-commerce orders and customer support at Mantle Solutions, resolving customer issues through tickets and live chat.

I coordinate logistics and inventory updates to support accurate order fulfillment and a smooth customer experience.

Previously at Vi Store Aluva, I sold prepaid and postpaid connections while handling service requests, SIM replacements, billing, and roaming support.

I've also conducted telecalling and field visits, bringing communication, sales, and customer-service experience to team-focused roles.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Executive

Current

Mantle Solutions

Oct 2023 - Present (3 years)

Managed e-commerce orders and customer support. Coordinated logistics and inventory updates, and resolved customer issues via tickets and live chat.

Ecommerce Order Processing Customer Support Logistics Inventory Management Ticketing Systems Live Chat

Customer Relation Executive

Vi Store Aluva

Aug 2021 - Aug 2023 (2 years)

Sold prepaid and postpaid connections, handled service requests, SIM replacements, billing, and roaming support. Conducted telecalling and field visits.

Sales Customer Service Billing Telecalling Field Visits Telecommunications