kiran kumar sp
@kirankumarsp
Technical support specialist with 2.6 years' experience in Google Workspace troubleshooting.
IndiaWhat I'm looking for
I am a Technical Support professional with 2.6 years of experience at Infosys Limited as a Technical Support Representative supporting Google Workspace customers, including premium accounts. I have handled migrations, sync tools, and complex troubleshooting while working with customers worldwide.
My core strengths include Google Workspace administration and migration (GWMMO, GWSMO), Microsoft 365 and Active Directory tools, ticketing systems like Salesforce/Vector, and adherence to ITIL processes. I have experience diagnosing sync and email issues, configuring accounts, and ensuring data security during migrations.
I am customer-focused, have improved my communication skills through frequent global interaction, and was recognized as Best Performer H1’23-24. I seek to apply my technical problem-solving and service delivery skills in a Technical Support role where I can grow and contribute to improved user experiences.
Experience
Work history, roles, and key accomplishments
Senior Systems Associate
Provided technical support for Google Workspace premium customers, resolving complex sync, migration, and account issues while meeting SLA targets and improving user experience. Led migrations and troubleshooting for email sync, data migrations, and Active Directory integrations.
Education
Degrees, certifications, and relevant coursework
VidyaVahini First College, Tumkur
Bachelor of Computer Applications, Computer Networking
Grade: 7.47 CGPA
Completed training in basics of Computer Networking as part of BCA studies with a CGPA of 7.47.
Ravindra Bharathi PU College, Korategere
Pre-University Certificate, Pre-University (PCMB/Commerce unspecified)
Grade: 75.5%
Completed Pre-University Course with training in basics of SQL and a percentage of 75.5%.
Chirec Public School
Secondary School Certificate (SSLC), Secondary Education
Grade: 89.16%
Completed Secondary School Certificate with a percentage of 89.16%.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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