abel mashoyoya
@abelmashoyoya
Customer-focused professional with experience in hospitality and administration.
What I'm looking for
I am a dedicated professional with a strong background in customer service and administration, currently seeking opportunities to leverage my skills in a dynamic environment. My experience spans across various industries, including hospitality, fitness, and administration, where I have consistently prioritized customer satisfaction and team engagement.
Throughout my career, I have developed effective management practices that foster a vibrant team culture. I believe that a happy and engaged team is essential for delivering exceptional customer experiences. My ability to multitask, plan, and solve complex challenges has been instrumental in my roles, particularly as a Manager on Duty at Fit24 Health and Fitness and as a Travel Agent at ASAP Tickets.
I am committed to continuous learning and growth, having pursued various courses to enhance my skills, including data analysis. I am eager to contribute positively to your company goals while gaining valuable experience in a supportive environment.
Experience
Work history, roles, and key accomplishments
Travel Agent
ASAP TICKETS
Jan 2024 - Present (1 year 6 months)
Currently working as a Travel Agent, responsible for assisting clients with their travel needs and bookings. This role involves extensive customer interaction and problem-solving to ensure smooth travel arrangements.
Manager on Duty
Fit24 Health and Fitness
Jan 2022 - Jan 2024 (2 years)
Managed daily operations and ensured customer satisfaction in a health and fitness environment. Oversaw staff, handled member inquiries, and maintained facility standards.
Sales Personnel
Slater Gym - Vanderbijlpark
Jan 2018 - Jan 2020 (2 years)
Responsible for sales activities and promoting gym memberships to potential clients. Achieved sales targets and contributed to the growth of the gym's membership base.
Admin Team Leader
Credit Rescue
Jan 2017 - Jan 2018 (1 year)
Led an administrative team, ensuring efficient workflow and accurate record-keeping. Provided support to various departments and managed administrative tasks.
Barista and Cashier
Coppa Patisserie
Jan 2015 - Jan 2017 (2 years)
Served as a Barista and Cashier, preparing beverages and handling customer transactions. Maintained a clean and organized workspace while providing excellent service.
Front of House Manager
Pizza Del Forno
Jan 2014 - Jan 2015 (1 year)
Managed front-of-house operations, including customer seating, order management, and staff coordination. Ensured a positive dining experience for all patrons.
Waiter
Off The Grid
Jan 2013 - Jan 2014 (1 year)
Provided table service to customers, took orders, and ensured timely delivery of food and beverages. Maintained a high standard of customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Chaplin High School
O and A Levels Matric with University Access, General Studies
Completed O and A Levels Matric, achieving university access. This foundational education provided a strong academic base for further studies.
Coursera
Certificate, Data Science
Completed the Foundations of Data course, gaining essential knowledge in data principles. This program covered fundamental concepts for data analysis.
Coursera
Certificate, Data Science
Completed the Prepare Data for Exploration course, focusing on data cleaning and preparation techniques. This training equipped me with skills to ready data for analysis.
Coursera
Certificate, Data Science
Completed the Making Data Driven Decisions course, learning to leverage data for strategic choices. This program enhanced my ability to interpret data for effective decision-making.
Availability
Location
Authorized to work in
Job categories
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