Open to opportunities

Larisa Moore

@larisamoore

Message

Dedicated operations manager with extensive experience in customer care.

Zimbabwe

Message

What I'm looking for

I am looking for a role that values teamwork and offers growth opportunities.

I am a focused and hardworking professional with a passion for learning and overcoming challenges. My career spans various roles in administration and operations management, where I have honed my skills in customer care, marketing, and team leadership. I thrive in dynamic environments and am committed to delivering exceptional service.

Throughout my career, I have successfully managed teams and operations in diverse settings. As an Operations Manager at RAW, I oversaw the day-to-day running of the business, focusing on brand marketing and customer satisfaction. My experience as a General Manager at Mug and Bean allowed me to develop strong skills in cost management and staff performance appraisal, ensuring that our team met and exceeded business goals.

I believe in the power of effective communication and teamwork to drive success. My background in travel consultancy and administration has equipped me with a unique perspective on customer needs and operational efficiency. I am eager to bring my expertise to a new role where I can contribute to a company's growth and success.

Experience

Work history, roles, and key accomplishments

Operations Manager

RAW

Oct 2019 - Jan 2022 (2 years 3 months)

Oversaw the day-to-day running of the business, focusing on brand marketing and cost analysis. Managed stock, ensured excellent customer care, and prepared comprehensive management reports.

Business Operations Brand Marketing Customer Care Management Reporting

General Manager

Mug and Bean / Smooch / Newscafe

Oct 2013 - Mar 2019 (5 years 5 months)

Directed all aspects of restaurant operations, including menu costings and managing staff of 35. Oversaw cost of sales, executed brand marketing strategies, and managed stock effectively.

Sales Management Brand Marketing Reporting

Personal Assistant

Nemo Motors

Nov 2012 - Aug 2013 (9 months)

Managed the day-to-day operations of the company, including basic debtors and creditors. Prepared agreements of sale, handled typing, filing, faxing, emailing, and advertising, along with petty cash management.

Creditor Management Communication Advertising Petty Cash

Reception / Secretary

Clipcrunt Real Estate

Jun 2011 - Oct 2012 (1 year 4 months)

Managed switchboard operations and handled all incoming and outgoing mail. Responsible for typing agreements of sale and letters, filing, weekly marketing activities, and directing clients.

Marketing Support

Admin / Reception

FORGE

Apr 2022 - Present (3 years 3 months)

Managed daily administrative and reception duties, including receipting, quotations, and switchboard operations. Handled sales, customer care, petty cash, and fuel reconciliation, providing daily overviews.

Receipting Sales Customer Care Petty Cash Fuel Reconciliation

Travel Consultant

HG Sangsters

Mar 2006 - Mar 2011 (5 years)

Processed visas for SA, Mozambique, and British destinations, and managed flight and resort bookings. Handled receipting, invoicing, banking, petty cash, basic debtors and creditors, and customer care.

Resort Bookings Receipting Invoicing Banking Petty Cash Creditor Management Customer Care

Education

Degrees, certifications, and relevant coursework

Jameson High School

High School Diploma, General Studies

Completed high school education at Jameson High School. Gained foundational knowledge across various subjects.

Amadeus Training

Basic Functionality Course, Ticketing Systems

Completed a Basic Functionality Course focusing on central ticketing systems. Developed proficiency in using Amadeus for travel-related operations.

Galileo Training

IATA Certificate, Marketing & Branding, Travel Consultancy

Obtained an IATA Certificate in Marketing & Branding for International Competitiveness. Received training in central ticketing and travel consultancy.