Genesis Almao Bracho

I am a dedicated customer service professional with extensive experience in remote communication roles. My journey began as a Campaign Call Agent at Instacart, where I honed my skills in managing high-volume customer interactions and resolving complex issues efficiently. I maintained a first contact resolution rate of 90% and contributed to a 15% increase in customer retention through empathetic support and effective upselling techniques.

Transitioning to a Chat Agent role at Teleperformance, I handled over 100 inquiries daily, achieving a remarkable 95% customer satisfaction rate. My commitment to quality and efficiency led to recognition as a top performer in my department. I also took pride in onboarding new agents, ensuring they became operationally independent within two weeks. My experience as a Content Coordinator further enhanced my organizational and analytical skills, where I managed partner data and contributed to a 20% increase in onboarding efficiency through optimized content creation.