AMAbel Elías Esmurdoc Martinez
@abelelasesmurdocmart
Dedicated customer service representative with a focus on excellence.
Dominican RepublicWhat I'm looking for
I am a proactive and focused individual with a strong commitment to delivering exceptional customer service. My experience spans various roles, including customer service representative positions for both the USA and Central America, where I honed my communication and problem-solving skills. I pride myself on being respectful and valuing the same quality in others, which has helped me build rapport with clients and colleagues alike.
In addition to my customer service experience, I have participated in significant training programs, including a certification in Cybercrimes for Central America and the Dominican Republic. I have also completed courses in Incident Command and Wildland Firefighting, demonstrating my dedication to continuous learning and professional development. My involvement in the United Nations Model further showcases my ability to engage in critical discussions and work collaboratively towards common goals.
Experience
Work history, roles, and key accomplishments
Environmental Analyst
National Environmental Protection Service (SENPA)
Feb 2022 - Present (3 years 4 months)
Worked as an analyst focusing on environmental protection initiatives, contributing to various projects and assessments.
Customer Service Representative
Alorica, INC
Dec 2021 - Feb 2022 (2 months)
Served as a level 1 customer service representative for the USA from December 2021 to February 2022, assisting customers with various inquiries.
Customer Service Representative
Concentrix
May 2019 - Jul 2019 (2 months)
Employed as a level 1 customer service representative for Central America, providing support and assistance for around 4 months in 2019.
Customer Service Representative
Vimenca
Feb 2018 - Mar 2018 (1 month)
Worked as a level 1 customer service representative for the USA, handling inquiries and providing support for approximately 4 to 5 months.
Education
Degrees, certifications, and relevant coursework
Ad Maiora School
Certification, Cybersecurity
2016 - 2018
Certified in the Program of Capacitation in Cybercrimes for Central America and the Dominican Republic.
Amador School
High School Diploma, High School Education
2014 - 2016
Activities and societies: Participant in the United Nations Model, CILA (Security Council)
High School education culminating in graduation, with participation in the United Nations Model, CILA (Security Council).
Amador School
Middle School Diploma, Middle School Education
2012 - 2014
Middle School education where I strived for the best outcomes possible.
Retoños School
Elementary School Diploma, Elementary Education
2000 - 2012
Elementary School education where I developed a proactive attitude and focused on tasks placed under my responsibility.
Availability
Location
Dominican RepublicAuthorized to work in
Job categories
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