Fatma Asaali

Responded to customer inquiries and resolved issues via live chat, providing accurate and timely information about products and services. Troubleshot technical problems and documented customer interactions to meet or exceed established customer satisfaction metrics.

Coordinated medical equipment for the Emergency Department, managing its use and interacting with various departments and suppliers. Responsible for maintaining medical equipment, assessing necessity, ensuring deliveries, and coordinating repairs and preventive maintenance.

Interacted with customers to provide information and resolve inquiries about products and services, gathering information and determining issues through evaluation and analysis. Processed and recorded call transactions accurately using designated tracking software, escalating priority issues as per client specifications.

Managed incoming calls, screened and directed them, and provided information to callers and visitors. Provided general administrative and clerical support, including preparing correspondence, managing mail, scheduling appointments, and maintaining office equipment. Responsible for staff rostering and preparing monthly and annual reports.

Obtained a Vocational Diploma in Computer Programming. This course focused on practical skills in computer programming.

Completed an Associate's degree in Health Science Education. This program provided foundational knowledge in health sciences.