Open to opportunities

Abdur Raqeeb

@abdurraqeeb

Customer Support Specialist | Client Success & High-Ticket Client Service | Fast Response via Chat, Email & Phone | CRM, Zendesk, Intercom

United Arab Emirates

Message

What I'm looking for

Fully remote with a supportive team that values clear communication and customer happiness
• Full-time role (open to US / EU / UK time zone overlap - based in Abu Dhabi GMT+4, flexible)
• Opportunity to grow into Senior Support / Client Success

I'm Raqeeb Sheikh, a client-focused professional with 3+ years of experience in high-value customer service as a Licensed Property Consultant at Open Homes Properties, Abu Dhabi.

I manage 50+ client inquiries daily via WhatsApp, phone, email, and Zoom - from first contact to after-sales support. I specialize in fast response, clear communication, and problem-solving under pressure.

Experience

Work history, roles, and key accomplishments

General Admin & Customer Representative

Aywagt E-Commerce

Managed daily office operations, ensuring the workspace is organized and equipped. Oversaw maintenance and cleanliness, prepared business documents, maintained customer records, and handled supplier correspondence.

Office Administration Customer Service Document Management Inventory Management Supplier Communication

Sales Executive

Dorbi Trading EST

Identified and targeted new business opportunities through prospecting, cold calling, networking, and referrals. Built and maintained client relationships, negotiated terms and contracts, and tracked sales performance to meet targets.

Sales Prospecting Cold Calling Networking Negotiation Customer Relationship Management Reporting Arabic

Customer Service / Admin Support

Faith International General Maintenance L.L.C

Provided frontline support via phone and email, resolving over 95% of inquiries within SLA. Managed scheduling, data entry, and client records, and streamlined document filing to reduce retrieval time by 20%.