Zeeshan Ahmed
@zeeshanahmed4
I resolve complex customer issues across banking, telecom, and automotive services using CRM, compliance, and technical troubleshooting.
United Arab EmiratesWhat I'm looking for
I've supported customers across Cogent E-Services, BPO Convergence, and Saboo Cars, handling high-volume inquiries, complex disputes, account queries, and service escalations across banking, telecom, and automotive portfolios.
I use CRM systems, KYC and data privacy practices, technical troubleshooting, retention journeys, and customer feedback to improve resolution times, digital adoption, and customer service workflows.
Experience
Work history, roles, and key accomplishments
Customer Service Executive
Cogent E-Services Limited
Jun 2026 - Jun 2026 (0 months)
Managed high-volume customer inquiries for retail banking products and resolved compliance and technical account issues. Adhered to KYC and data privacy standards while tracking customer lifecycle events in CRM systems.
Customer Sales Executive
BPO Convergence PVT LTD
Jan 2024 - Oct 2024 (9 months)
Delivered technical consulting and account management for broadband, DTH, and mobile postpaid services. Troubleshot network and provisioning issues and collaborated with engineering teams to expedite service handovers.
Customer Service Executive
Saboo Cars PVT LTD
Aug 2020 - Aug 2022 (2 years)
Designed and deployed CRM customer engagement journeys to drive retention and cross-sales. Managed high-net-worth escalations and authored targeted email marketing templates for retention initiatives.
Education
Degrees, certifications, and relevant coursework
Osmania University
Bachelor of Commerce, Commerce
Grade: 8.11/10
Bachelor of Commerce degree from Osmania University with a CGPA of 8.11 out of 10.
Telangana Board of Intermediate Education
Intermediate, Commerce
Grade: 6.0/10
Intermediate in Commerce from Telangana Board of Intermediate Education with a CGPA of 6.0 out of 10.
Schooling
Secondary School Certificate
Grade: 5.6/10
Secondary School Certificate with a CGPA of 5.6 out of 10.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Job categories
Skills
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